{"id":281,"date":"2024-11-21T06:04:37","date_gmt":"2024-11-21T06:04:37","guid":{"rendered":"https:\/\/usepayback.com\/?page_id=281"},"modified":"2025-01-13T04:43:19","modified_gmt":"2025-01-13T04:43:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/usepayback.com\/es\/faq\/","title":{"rendered":"PREGUNTAS FRECUENTES"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"281\" class=\"elementor elementor-281\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf1751 e-flex e-con-boxed e-con e-parent\" data-id=\"2cf1751\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bc3cbc e-con-full e-flex e-con e-child\" data-id=\"2bc3cbc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a6ab9b4 e-con-full e-flex e-con e-child\" data-id=\"a6ab9b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16af193 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"16af193\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Preguntas m\u00e1s frecuentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f78ca elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e0f78ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En nuestro <strong>P\u00e1gina de preguntas frecuentes<\/strong>encontrar\u00e1 respuestas a las preguntas m\u00e1s frecuentes sobre nuestros servicios y productos.<\/p><p>Sencillo y r\u00e1pido, \u00a1como nos gusta!<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0df54 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"1a0df54\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"690\" height=\"655\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions.png\" class=\"attachment-full size-full wp-image-1008\" alt=\"\" srcset=\"https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions.png 690w, https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions-300x285.png 300w, https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions-13x12.png 13w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf480b4 e-flex e-con-boxed e-con e-parent\" data-id=\"bf480b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fdf66 elementor-widget elementor-widget-jet-smart-filters-radio\" data-id=\"e5fdf66\" data-element_type=\"widget\" data-widget_type=\"jet-smart-filters-radio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-smart-filters-radio jet-filter\" data-indexer-rule=\"show\" data-show-counter=\"\" data-change-counter=\"always\"><div class=\"jet-radio-list\" data-query-type=\"tax_query\" data-query-var=\"faq-categories\" data-smart-filter=\"radio\" data-filter-id=\"312\" data-apply-type=\"ajax\" data-content-provider=\"jet-engine\" data-additional-providers=\"\" data-query-id=\"default\" data-active-label=\"\" data-layout-options=\"{&quot;show_label&quot;:&quot;&quot;,&quot;display_options&quot;:{&quot;show_items_label&quot;:false,&quot;show_decorator&quot;:false,&quot;filter_image_size&quot;:&quot;full&quot;,&quot;show_counter&quot;:false}}\" data-query-var-suffix=\"\" data-apply-on=\"value\" data-can-deselect=\"1\"><form class=\"jet-radio-list-wrapper\" action=\"\"><fieldset><legend style=\"display:none;\">Filtro FAQ<\/legend><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"all\"\n\t\t\tdata-label=\"All\"\n\t\t\t\t\t\taria-label=\"Todos\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Todos<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"11\"\n\t\t\tdata-label=\"Public Transportation\"\n\t\t\t\t\t\taria-label=\"Transporte p\u00fablico\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Transporte p\u00fablico<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"12\"\n\t\t\tdata-label=\"Flights &amp; Luggage\"\n\t\t\t\t\t\taria-label=\"Vuelos y equipaje\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Vuelos y equipaje<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"10\"\n\t\t\tdata-label=\"General\"\n\t\t\t\t\t\taria-label=\"General\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">General<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6ea30e elementor-widget elementor-widget-jet-listing-grid\" data-id=\"c6ea30e\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;1&quot;}\" data-widget_type=\"jet-listing-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing-grid jet-listing\"><div class=\"jet-listing-grid__items grid-col-desk-1 grid-col-tablet-1 grid-col-mobile-1 jet-listing-grid--320\" data-queried-id=\"281|WP_Post\" data-nav=\"{&quot;enabled&quot;:false,&quot;type&quot;:null,&quot;more_el&quot;:null,&quot;query&quot;:[],&quot;widget_settings&quot;:{&quot;lisitng_id&quot;:320,&quot;posts_num&quot;:99,&quot;columns&quot;:1,&quot;columns_tablet&quot;:1,&quot;columns_mobile&quot;:1,&quot;is_archive_template&quot;:&quot;&quot;,&quot;post_status&quot;:[&quot;publish&quot;],&quot;use_random_posts_num&quot;:&quot;&quot;,&quot;max_posts_num&quot;:9,&quot;not_found_message&quot;:&quot;No data was found&quot;,&quot;is_masonry&quot;:false,&quot;equal_columns_height&quot;:&quot;&quot;,&quot;use_load_more&quot;:&quot;&quot;,&quot;load_more_id&quot;:&quot;&quot;,&quot;load_more_type&quot;:&quot;click&quot;,&quot;load_more_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;use_custom_post_types&quot;:&quot;&quot;,&quot;custom_post_types&quot;:[],&quot;hide_widget_if&quot;:&quot;&quot;,&quot;carousel_enabled&quot;:&quot;&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;arrows&quot;:&quot;true&quot;,&quot;arrow_icon&quot;:&quot;fa fa-angle-left&quot;,&quot;dots&quot;:&quot;&quot;,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause_on_hover&quot;:&quot;true&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;true&quot;,&quot;center_mode&quot;:&quot;&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500,&quot;inject_alternative_items&quot;:&quot;yes&quot;,&quot;injection_items&quot;:[{&quot;_id&quot;:&quot;641dd98&quot;,&quot;item&quot;:&quot;329&quot;,&quot;item_num&quot;:0,&quot;start_from_first&quot;:&quot;yes&quot;,&quot;inject_once&quot;:&quot;yes&quot;}],&quot;scroll_slider_enabled&quot;:&quot;&quot;,&quot;scroll_slider_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;custom_query&quot;:false,&quot;custom_query_id&quot;:&quot;&quot;,&quot;_element_id&quot;:&quot;&quot;,&quot;collapse_first_last_gap&quot;:false,&quot;list_items_wrapper_tag&quot;:&quot;div&quot;,&quot;list_item_tag&quot;:&quot;div&quot;,&quot;empty_items_wrapper_tag&quot;:&quot;div&quot;}}\" data-page=\"1\" data-pages=\"1\" data-listing-source=\"posts\" data-listing-id=\"320\" data-query-id=\"\"><div class=\"jet-listing-grid__item jet-listing-dynamic-post-400 jet-listing-grid--329\" data-post-id=\"400\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"329\" class=\"elementor elementor-329\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e087542 e-flex e-con-boxed e-con e-parent\" data-id=\"e087542\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9738a2b elementor-widget elementor-widget-n-accordion\" data-id=\"9738a2b\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1580\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo enviar mi solicitud de devoluci\u00f3n por correo electr\u00f3nico? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1580\" class=\"elementor-element elementor-element-1a8dfda e-con-full e-flex e-con e-child\" data-id=\"1a8dfda\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06decb1 elementor-widget elementor-widget-text-editor\" data-id=\"06decb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, las compa\u00f1\u00edas a\u00e9reas pueden animar a los consumidores a utilizar formularios o portales en l\u00ednea, pero en virtud de los derechos generales de los consumidores, tambi\u00e9n est\u00e1n obligadas a ofrecer m\u00e9todos de contacto alternativos y accesibles, como el correo electr\u00f3nico o el correo postal. As\u00ed se garantiza que los consumidores no se enfrenten a obst\u00e1culos innecesarios en su derecho a presentar una reclamaci\u00f3n o solicitar un reembolso.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-399\" data-post-id=\"399\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfTengo que utilizar el portal de la propia compa\u00f1\u00eda a\u00e9rea para las reclamaciones y devoluciones en l\u00ednea? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, la normativa de la UE no obliga espec\u00edficamente a los pasajeros a utilizar un formato o m\u00e9todo concreto para presentar una reclamaci\u00f3n. Si prefiere presentar su reclamaci\u00f3n por correo electr\u00f3nico, puede hacerlo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-398\" data-post-id=\"398\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfA qu\u00e9 tengo derecho en concepto de indemnizaci\u00f3n por vuelos retrasados o cancelados? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En virtud del Reglamento (CE) n\u00ba 261\/2004 de la UE, los pasajeros tienen derecho a compensaci\u00f3n por los vuelos retrasados o cancelados. Los importes de las indemnizaciones se determinan en funci\u00f3n de la distancia del vuelo y la duraci\u00f3n del retraso:<\/p>\n<ol>\n<li><strong>Retraso o cancelaci\u00f3n - Distancia del vuelo inferior a 1.500 km:<\/strong><br \/>\n- 250 euros de indemnizaci\u00f3n si el vuelo se retrasa m\u00e1s de 3 horas o se cancela.<\/li>\n<li><strong>Retraso o cancelaci\u00f3n - Distancia del vuelo entre 1.500 km y 3.500 km:<\/strong><br \/>\n- 400 euros de indemnizaci\u00f3n si el vuelo se retrasa m\u00e1s de 3 horas o se cancela.<\/li>\n<li><strong>Retraso o cancelaci\u00f3n - Distancia del vuelo superior a 3.500 km (fuera de la UE):<\/strong><br \/>\n- 600 euros de indemnizaci\u00f3n si el vuelo se retrasa m\u00e1s de 4 horas o se cancela.<\/li>\n<\/ol>\n<p><strong>Excepciones:<\/strong><br \/>\n- Si el retraso es inferior a 2, 3 o 4 horas, o si la compa\u00f1\u00eda a\u00e9rea puede demostrar que el retraso se debi\u00f3 a circunstancias extraordinarias, como mal tiempo o huelgas, la indemnizaci\u00f3n puede reducirse o no concederse.<br \/>\n- Si se le ofrece un itinerario alternativo que provoca un retraso inferior al previsto inicialmente, la indemnizaci\u00f3n puede reducirse en 50%.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-397\" data-post-id=\"397\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfTengo derecho a comida, bebida o alojamiento en un hotel si mi vuelo se retrasa? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Independientemente de la indemnizaci\u00f3n, tiene derecho a lo siguiente si:<br \/>\n- Comidas y bebidas si el retraso es superior a 2 horas (dependiendo de la distancia).<br \/>\n- Alojamiento en hotel si el vuelo se retrasa hasta el d\u00eda siguiente.<br \/>\n- Transporte gratuito de ida y vuelta al hotel.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-396\" data-post-id=\"396\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1l es el plazo para solicitar el reembolso de un vuelo retrasado o cancelado? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aunque el Reglamento 261\/2004 de la UE no especifica plazos, las compa\u00f1\u00edas a\u00e9reas pueden tener pol\u00edticas internas que exijan que las reclamaciones se presenten en un plazo determinado despu\u00e9s del vuelo, normalmente de 6 a 12 meses. Esto no afecta a los derechos de los pasajeros en virtud de la legislaci\u00f3n nacional, pero podr\u00eda dificultar la reclamaci\u00f3n de indemnizaci\u00f3n si se presenta con retraso (3-6 a\u00f1os).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-395\" data-post-id=\"395\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfY si se pierde mi equipaje? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si su equipaje se pierde, se retrasa o sufre da\u00f1os, tiene derecho a una indemnizaci\u00f3n de la compa\u00f1\u00eda a\u00e9rea.<br \/>\n- El importe de la indemnizaci\u00f3n se limita a unos 1.300 euros, seg\u00fan establece el Convenio de Montreal, aplicable en la mayor\u00eda de los pa\u00edses, incluidos todos los de la UE.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-394\" data-post-id=\"394\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 pasa si mi equipaje se retrasa? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si su equipaje se retrasa, tiene derecho a una indemnizaci\u00f3n por los gastos necesarios, como ropa, art\u00edculos de aseo u otros art\u00edculos de primera necesidad que necesite durante el periodo de espera. Esto suele denominarse \"indemnizaci\u00f3n provisional\".<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-393\" data-post-id=\"393\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo presentar una reclamaci\u00f3n tanto a la compa\u00f1\u00eda a\u00e9rea como a mi compa\u00f1\u00eda de seguros por p\u00e9rdida de equipaje? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, pero debe hacerse en el orden correcto:<br \/>\n- <strong>Reclame primero a la compa\u00f1\u00eda a\u00e9rea:<\/strong> Presente una reclamaci\u00f3n a la compa\u00f1\u00eda a\u00e9rea dentro de los plazos aplicables (7 d\u00edas por equipaje perdido, 21 d\u00edas por equipaje retrasado). La mayor\u00eda de los seguros de viaje exigen que primero intentes obtener una indemnizaci\u00f3n de la aerol\u00ednea.<br \/>\n- <strong>Presente despu\u00e9s una reclamaci\u00f3n a su seguro de viaje:<\/strong> Una vez que haya recibido la decisi\u00f3n de la compa\u00f1\u00eda a\u00e9rea, puede remitirla a su proveedor de seguros de viaje junto con la documentaci\u00f3n. El seguro suele cubrir los importes que superen lo que ofrece la aerol\u00ednea o los gastos que \u00e9sta no cubra.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-392\" data-post-id=\"392\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo reclamar a mi compa\u00f1\u00eda de seguros una indemnizaci\u00f3n por p\u00e9rdida de equipaje? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, el seguro de viaje suele cubrir los objetos perdidos o retrasados, adem\u00e1s de lo que reciba de la compa\u00f1\u00eda a\u00e9rea. El seguro puede cubrir gastos como los costes adicionales de ropa y art\u00edculos de aseo mientras espera su equipaje. Tambi\u00e9n puede cubrir art\u00edculos de gran valor que superen los l\u00edmites de cobertura de la aerol\u00ednea.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-391\" data-post-id=\"391\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfLa indemnizaci\u00f3n por p\u00e9rdida o retraso del equipaje se aplica en todo el mundo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las normas se aplican a los vuelos dentro de la UE, as\u00ed como a los vuelos hacia y desde un pa\u00eds de la UE con una compa\u00f1\u00eda a\u00e9rea establecida en la UE.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-390\" data-post-id=\"390\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 informaci\u00f3n debo incluir en mi solicitud de devoluci\u00f3n? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para respaldar su solicitud, debe reunir los siguientes documentos:<br \/>\n- Tarjetas de embarque y documentos de viaje: Para demostrar que estuvo en el vuelo en cuesti\u00f3n.<br \/>\n- Documentaci\u00f3n del retraso o la cancelaci\u00f3n: Por ejemplo, confirmaci\u00f3n de la compa\u00f1\u00eda a\u00e9rea sobre la incidencia.<br \/>\n- Recibos de gastos: Pueden ser gastos adicionales de comida, hoteles o art\u00edculos de primera necesidad ocasionados por el retraso o el siniestro.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-389\" data-post-id=\"389\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 es un informe PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El Parte de Irregularidad de Equipaje (PIR) suele ser necesario para reclamar una indemnizaci\u00f3n por equipaje retrasado, perdido o da\u00f1ado. Sirve como confirmaci\u00f3n oficial de que usted inform\u00f3 del problema a la aerol\u00ednea y es una parte esencial de la documentaci\u00f3n a la hora de presentar una reclamaci\u00f3n de indemnizaci\u00f3n.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-388\" data-post-id=\"388\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPor qu\u00e9 es necesario un PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Documentaci\u00f3n:<\/strong> El PIR es la prueba de que usted inform\u00f3 a la compa\u00f1\u00eda a\u00e9rea del problema con el equipaje dentro del plazo establecido.<\/li>\n<li><strong>Procesando:<\/strong> La compa\u00f1\u00eda a\u00e9rea utiliza el PIR para rastrear el equipaje y tramitar su reclamaci\u00f3n.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-387\" data-post-id=\"387\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfC\u00f3mo crear un PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dir\u00edjase al servicio o mostrador de equipajes de la compa\u00f1\u00eda a\u00e9rea y solicite lo siguiente:<\/p>\n<ul>\n<li>Rellene el formulario PIR con los datos de su equipaje (tama\u00f1o, color, marca) y la informaci\u00f3n de su viaje (n\u00famero de vuelo, fecha, destino).<\/li>\n<li>Aseg\u00farese de obtener una copia escrita del informe PIR, incluyendo su n\u00famero de referencia (n\u00famero PIR). Esto es crucial para las reclamaciones por retraso o p\u00e9rdida de equipaje.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-386\" data-post-id=\"386\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1les son los plazos para informar y presentar reclamaciones de equipaje? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Por equipaje retrasado o da\u00f1ado:<\/strong> Debe informar y crear un PIR en los 7 d\u00edas siguientes a la recepci\u00f3n de su equipaje.<\/li>\n<li><strong>Por p\u00e9rdida de equipaje:<\/strong> El equipaje se considera perdido transcurridos 21 d\u00edas, momento en el que puede solicitar una indemnizaci\u00f3n.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-385\" data-post-id=\"385\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo enviar una solicitud de devoluci\u00f3n directamente a una empresa por correo electr\u00f3nico sin utilizar su portal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed. Seg\u00fan la pr\u00e1ctica com\u00fan y las directrices de la Autoridad de Consumo, las empresas noruegas deben aceptar consultas a trav\u00e9s de m\u00e9todos est\u00e1ndar como el correo electr\u00f3nico y el correo postal. El correo electr\u00f3nico se considera un canal de comunicaci\u00f3n universal. Aunque las empresas pueden animarle a utilizar un portal de reclamaciones espec\u00edfico, no pueden exigirlo si el consumidor opta por utilizar el correo electr\u00f3nico u otros m\u00e9todos de comunicaci\u00f3n tradicionales.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-384\" data-post-id=\"384\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuede la empresa a la que env\u00edo una solicitud de devoluci\u00f3n por correo electr\u00f3nico negarse a tramitar mi solicitud? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No. Una empresa que ofrece productos o servicios no puede rechazar una solicitud de devoluci\u00f3n de un consumidor presentada a trav\u00e9s de m\u00e9todos tradicionales como el correo electr\u00f3nico o el correo postal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-383\" data-post-id=\"383\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfEs conforme a la legislaci\u00f3n o la normativa? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed. En la UE y Noruega, las leyes de protecci\u00f3n del consumidor garantizan que los consumidores puedan presentar reclamaciones y solicitudes de devoluci\u00f3n.<\/p>\n<p><strong>Ley de comercializaci\u00f3n \u00a7 22<\/strong><br \/>\nUna empresa no puede imponer requisitos irrazonables que limiten la capacidad del consumidor para presentar quejas o reclamaciones de reembolso. El correo electr\u00f3nico est\u00e1 reconocido como un canal de comunicaci\u00f3n accesible y aceptable para tales reclamaciones.<\/p>\n<p><strong>Ley sobre el derecho de desistimiento<\/strong><br \/>\nLos consumidores pueden ejercer su derecho de desistimiento mediante una \"declaraci\u00f3n inequ\u00edvoca\", como un correo electr\u00f3nico. Las empresas deben aceptar los correos electr\u00f3nicos como parte de sus canales de comunicaci\u00f3n para las reclamaciones de reembolso relacionadas con el derecho de desistimiento.<\/p>\n<p><strong>Ley de Compras de los Consumidores<\/strong><br \/>\nLos consumidores tienen derecho a reclamar sobre un producto o servicio a trav\u00e9s de canales escritos como el correo electr\u00f3nico. La ley no especifica el uso de ning\u00fan canal concreto, y el correo electr\u00f3nico se reconoce como m\u00e9todo v\u00e1lido.<\/p>\n<p><strong>Directrices de la Autoridad de Consumo<\/strong><br \/>\nPara facilitar su uso, las empresas deben ofrecer m\u00faltiples canales de comunicaci\u00f3n, incluido el correo electr\u00f3nico. Exigir a los consumidores que utilicen portales exclusivos puede vulnerar las directrices de accesibilidad y sencillez para el consumidor.<\/p>\n<p><strong>Directiva sobre pr\u00e1cticas comerciales desleales (2005\/29\/CE)<\/strong><br \/>\nEsta directiva proh\u00edbe las pr\u00e1cticas desleales que limitan o complican los derechos de los consumidores. Los consumidores deben poder elegir m\u00e9todos alternativos, como el correo electr\u00f3nico, si les resulta m\u00e1s pr\u00e1ctico.<\/p>\n<p><strong>Directiva sobre derechos de los consumidores (2011\/83\/UE)<\/strong><br \/>\nEsta directiva garantiza a los consumidores el derecho a ponerse en contacto con los proveedores de servicios (incluidas las aerol\u00edneas) a trav\u00e9s de canales sencillos y accesibles, como el correo electr\u00f3nico, y obliga a las empresas a facilitar el acceso a la informaci\u00f3n sobre reclamaciones y reembolsos.<\/p>\n<p><strong>Protecci\u00f3n general de los consumidores de la UE y derechos de los pasajeros con arreglo al Reglamento (CE) n\u00ba 261\/2004<\/strong><br \/>\nAunque el Reglamento 261\/2004 contempla los derechos de los pasajeros por retrasos, cancelaciones y exceso de reservas, no especifica los requisitos para utilizar un canal espec\u00edfico para reclamar una indemnizaci\u00f3n. Esto da a los consumidores flexibilidad para presentar reclamaciones a trav\u00e9s de otros m\u00e9todos, como el correo electr\u00f3nico.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-382\" data-post-id=\"382\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1ndo puedo esperar que se resuelva mi queja? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Esto var\u00eda seg\u00fan la empresa, pero la mayor\u00eda se propone dar una respuesta inicial en un plazo de 30 d\u00edas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-381\" data-post-id=\"381\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfNo puedo reservar un asiento a trav\u00e9s de la aplicaci\u00f3n, aunque lo haya pagado con mi pase mensual? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tienes derecho a un reembolso 100%. Utiliza la app Payback para reclamarlo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-380\" data-post-id=\"380\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo enviar una solicitud de devoluci\u00f3n directamente a una empresa por correo electr\u00f3nico sin utilizar su portal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, seg\u00fan la pr\u00e1ctica com\u00fan y la normativa, las empresas deben aceptar consultas a trav\u00e9s de m\u00e9todos est\u00e1ndar como el correo electr\u00f3nico y el correo postal. Esto se debe a que el correo electr\u00f3nico se considera un canal de comunicaci\u00f3n universal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-379\" data-post-id=\"379\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuede la empresa a la que env\u00edo una solicitud de devoluci\u00f3n por correo electr\u00f3nico negarse a tramitar mi solicitud? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aunque las empresas pueden animar a utilizar un portal de reclamaciones espec\u00edfico, no pueden exigirlo si el consumidor prefiere utilizar el correo electr\u00f3nico u otros m\u00e9todos de comunicaci\u00f3n est\u00e1ndar. Una empresa que ofrece productos o servicios no puede negar a un consumidor la posibilidad de ponerse en contacto con ellos para solicitar un reembolso a trav\u00e9s de m\u00e9todos m\u00e1s tradicionales, como el correo electr\u00f3nico o el correo postal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-378\" data-post-id=\"378\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfEs conforme a la legislaci\u00f3n o la normativa? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, en la UE las leyes de protecci\u00f3n del consumidor establecen el marco para que los consumidores puedan presentar reclamaciones y solicitudes de devoluci\u00f3n. <em>Directiva sobre pr\u00e1cticas comerciales desleales) - 2005\/29\/EF, (Directiva sobre derechos de los consumidores) - 2011\/83\/UE, <\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-377\" data-post-id=\"377\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1ndo puedo esperar que se resuelva mi reclamaci\u00f3n? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Esto var\u00eda de una empresa a otra, pero la mayor\u00eda se rige por el principio de que usted debe recibir una respuesta inicial en un plazo de 30 d\u00edas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-376\" data-post-id=\"376\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfTengo que utilizar el portal de la propia compa\u00f1\u00eda a\u00e9rea para las reclamaciones y los reembolsos en l\u00ednea? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, la normativa de la UE no obliga espec\u00edficamente a los pasajeros a utilizar un formato o m\u00e9todo concreto para presentar una reclamaci\u00f3n. Si prefiere presentar su reclamaci\u00f3n por correo electr\u00f3nico, puede hacerlo libremente<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-375\" data-post-id=\"375\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfA qu\u00e9 tengo derecho en concepto de indemnizaci\u00f3n por vuelos retrasados o cancelados? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En virtud del Reglamento (CE) n\u00ba 261\/2004 de la UE, los pasajeros tienen derecho a compensaci\u00f3n por los vuelos retrasados o cancelados. Los importes de las indemnizaciones se determinan en funci\u00f3n de la distancia del vuelo y la duraci\u00f3n del retraso:<\/p>\n<ol>\n<li><strong>Retraso o cancelaci\u00f3n - Distancia del vuelo inferior a 1.500 km:<\/strong><br \/>\n- 250 euros de indemnizaci\u00f3n si el vuelo se retrasa m\u00e1s de 3 horas o se cancela.<\/li>\n<li><strong>Retraso o cancelaci\u00f3n - Distancia del vuelo entre 1.500 km y 3.500 km:<\/strong><br \/>\n- 400 euros de indemnizaci\u00f3n si el vuelo se retrasa m\u00e1s de 3 horas o se cancela.<\/li>\n<li><strong>Retraso o cancelaci\u00f3n - Distancia del vuelo superior a 3.500 km (fuera de la UE):<\/strong><br \/>\n- 600 euros de indemnizaci\u00f3n si el vuelo se retrasa m\u00e1s de 4 horas o se cancela.<\/li>\n<\/ol>\n<p><strong>Excepciones:<\/strong><br \/>\n- Si el retraso es inferior a 2, 3 o 4 horas, o si la compa\u00f1\u00eda a\u00e9rea puede demostrar que el retraso se debi\u00f3 a circunstancias extraordinarias, como mal tiempo o huelgas, la indemnizaci\u00f3n puede reducirse o no concederse.<br \/>\n- Si se le ofrece un itinerario alternativo que provoca un retraso inferior al previsto inicialmente, la indemnizaci\u00f3n puede reducirse en 50%.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-373\" data-post-id=\"373\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 pasa si mi equipaje se retrasa? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si su equipaje se retrasa, tiene derecho a una indemnizaci\u00f3n por los gastos necesarios, como ropa, art\u00edculos de aseo u otros art\u00edculos de primera necesidad que necesite durante el periodo de espera. Esto suele denominarse \"indemnizaci\u00f3n provisional\".<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-372\" data-post-id=\"372\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00f3n. Abra los enlaces con Intro o Espacio, ci\u00e9rrelos con Escape y navegue con las teclas de flecha.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfLa indemnizaci\u00f3n por p\u00e9rdida o retraso del equipaje se aplica en todo el mundo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las normas se aplican a los vuelos dentro de la UE, as\u00ed como a los vuelos hacia y desde un pa\u00eds de la UE con una compa\u00f1\u00eda a\u00e9rea establecida en la UE.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d72e6e e-flex e-con-boxed e-con e-parent\" data-id=\"7d72e6e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb04b2 elementor-widget elementor-widget-template\" data-id=\"3fb04b2\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"213\" class=\"elementor elementor-213\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12be6048 e-con-full e-flex e-con e-child\" data-id=\"12be6048\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-50ba6801 e-con-full e-flex e-con e-child\" data-id=\"50ba6801\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24832c41 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"24832c41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solicite y reclame sus\n\u00a1reembolsos!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204b8440 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"204b8440\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rellene el formulario para solicitar y obtener reembolsos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a217d11 e-con-full e-flex e-con e-child\" data-id=\"5a217d11\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6984500 elementor-widget elementor-widget-image\" data-id=\"6984500\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/no\/app\/payback-refunds-claims\/id6739422585\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"153\" height=\"56\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/Frame-6.svg\" class=\"attachment-full size-full wp-image-62\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2b6f2 elementor-widget elementor-widget-image\" data-id=\"bd2b6f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.tilemork.payback\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"163\" height=\"56\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/Frame-5.svg\" class=\"attachment-full size-full wp-image-61\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1adc7807 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"1adc7807\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"619\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/image-96.png\" class=\"attachment-full size-full wp-image-1031\" alt=\"\" srcset=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/image-96.png 597w, 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