{"id":281,"date":"2024-11-21T06:04:37","date_gmt":"2024-11-21T06:04:37","guid":{"rendered":"https:\/\/usepayback.com\/?page_id=281"},"modified":"2025-01-13T04:43:19","modified_gmt":"2025-01-13T04:43:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/usepayback.com\/hr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"281\" class=\"elementor elementor-281\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf1751 e-flex e-con-boxed e-con e-parent\" data-id=\"2cf1751\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bc3cbc e-con-full e-flex e-con e-child\" data-id=\"2bc3cbc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a6ab9b4 e-con-full e-flex e-con e-child\" data-id=\"a6ab9b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16af193 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"16af193\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u010cesto postavljana pitanja<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f78ca elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e0f78ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na na\u0161em <strong>stranica s \u010desto postavljanim pitanjima<\/strong>, prona\u0107i \u0107ete odgovore na naj\u010de\u0161\u0107a pitanja o na\u0161im uslugama i proizvodima<\/p><p>Jednostavno i brzo, kako mi volimo!<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0df54 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"1a0df54\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"690\" height=\"655\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions.png\" class=\"attachment-full size-full wp-image-1008\" alt=\"\" srcset=\"https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions.png 690w, https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions-300x285.png 300w, https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions-13x12.png 13w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf480b4 e-flex e-con-boxed e-con e-parent\" data-id=\"bf480b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fdf66 elementor-widget elementor-widget-jet-smart-filters-radio\" data-id=\"e5fdf66\" data-element_type=\"widget\" data-widget_type=\"jet-smart-filters-radio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-smart-filters-radio jet-filter\" data-indexer-rule=\"show\" data-show-counter=\"\" data-change-counter=\"always\"><div class=\"jet-radio-list\" data-query-type=\"tax_query\" data-query-var=\"faq-categories\" data-smart-filter=\"radio\" data-filter-id=\"312\" data-apply-type=\"ajax\" data-content-provider=\"jet-engine\" data-additional-providers=\"\" data-query-id=\"default\" data-active-label=\"\" data-layout-options=\"{&quot;show_label&quot;:&quot;&quot;,&quot;display_options&quot;:{&quot;show_items_label&quot;:false,&quot;show_decorator&quot;:false,&quot;filter_image_size&quot;:&quot;full&quot;,&quot;show_counter&quot;:false}}\" data-query-var-suffix=\"\" data-apply-on=\"value\" data-can-deselect=\"1\"><form class=\"jet-radio-list-wrapper\" action=\"\"><fieldset><legend style=\"display:none;\">FAQ Filter<\/legend><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"all\"\n\t\t\tdata-label=\"All\"\n\t\t\t\t\t\taria-label=\"Sve\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Sve<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"11\"\n\t\t\tdata-label=\"Public Transportation\"\n\t\t\t\t\t\taria-label=\"Javni prijevoz\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Javni prijevoz<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"12\"\n\t\t\tdata-label=\"Flights &amp; Luggage\"\n\t\t\t\t\t\taria-label=\"Letovi i prtljaga\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Letovi i prtljaga<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"10\"\n\t\t\tdata-label=\"General\"\n\t\t\t\t\t\taria-label=\"General\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">General<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"hr\"\/><\/form><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6ea30e elementor-widget elementor-widget-jet-listing-grid\" data-id=\"c6ea30e\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;1&quot;}\" data-widget_type=\"jet-listing-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing-grid jet-listing\"><div class=\"jet-listing-grid__items grid-col-desk-1 grid-col-tablet-1 grid-col-mobile-1 jet-listing-grid--320\" data-queried-id=\"281|WP_Post\" data-nav=\"{&quot;enabled&quot;:false,&quot;type&quot;:null,&quot;more_el&quot;:null,&quot;query&quot;:[],&quot;widget_settings&quot;:{&quot;lisitng_id&quot;:320,&quot;posts_num&quot;:99,&quot;columns&quot;:1,&quot;columns_tablet&quot;:1,&quot;columns_mobile&quot;:1,&quot;is_archive_template&quot;:&quot;&quot;,&quot;post_status&quot;:[&quot;publish&quot;],&quot;use_random_posts_num&quot;:&quot;&quot;,&quot;max_posts_num&quot;:9,&quot;not_found_message&quot;:&quot;No data was found&quot;,&quot;is_masonry&quot;:false,&quot;equal_columns_height&quot;:&quot;&quot;,&quot;use_load_more&quot;:&quot;&quot;,&quot;load_more_id&quot;:&quot;&quot;,&quot;load_more_type&quot;:&quot;click&quot;,&quot;load_more_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;use_custom_post_types&quot;:&quot;&quot;,&quot;custom_post_types&quot;:[],&quot;hide_widget_if&quot;:&quot;&quot;,&quot;carousel_enabled&quot;:&quot;&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;arrows&quot;:&quot;true&quot;,&quot;arrow_icon&quot;:&quot;fa fa-angle-left&quot;,&quot;dots&quot;:&quot;&quot;,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause_on_hover&quot;:&quot;true&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;true&quot;,&quot;center_mode&quot;:&quot;&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500,&quot;inject_alternative_items&quot;:&quot;yes&quot;,&quot;injection_items&quot;:[{&quot;_id&quot;:&quot;641dd98&quot;,&quot;item&quot;:&quot;329&quot;,&quot;item_num&quot;:0,&quot;start_from_first&quot;:&quot;yes&quot;,&quot;inject_once&quot;:&quot;yes&quot;}],&quot;scroll_slider_enabled&quot;:&quot;&quot;,&quot;scroll_slider_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;custom_query&quot;:false,&quot;custom_query_id&quot;:&quot;&quot;,&quot;_element_id&quot;:&quot;&quot;,&quot;collapse_first_last_gap&quot;:false,&quot;list_items_wrapper_tag&quot;:&quot;div&quot;,&quot;list_item_tag&quot;:&quot;div&quot;,&quot;empty_items_wrapper_tag&quot;:&quot;div&quot;}}\" data-page=\"1\" data-pages=\"1\" data-listing-source=\"posts\" data-listing-id=\"320\" data-query-id=\"\"><div class=\"jet-listing-grid__item jet-listing-dynamic-post-400 jet-listing-grid--329\" data-post-id=\"400\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"329\" class=\"elementor elementor-329\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e087542 e-flex e-con-boxed e-con e-parent\" data-id=\"e087542\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9738a2b elementor-widget elementor-widget-n-accordion\" data-id=\"9738a2b\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1580\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mogu li poslati zahtjev za povrat putem e-po\u0161te? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1580\" class=\"elementor-element elementor-element-1a8dfda e-con-full e-flex e-con e-child\" data-id=\"1a8dfda\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06decb1 elementor-widget elementor-widget-text-editor\" data-id=\"06decb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da, zra\u010dne tvrtke mogu poticati potro\u0161a\u010de da koriste online obrasce ili portale, ali prema op\u0107im pravima potro\u0161a\u010da, tako\u0111er su du\u017ene ponuditi alternativne i dostupne metode kontakta, kao \u0161to su e-po\u0161ta ili po\u0161ta. Time se osigurava da se potro\u0161a\u010di ne suo\u010davaju s nepotrebnim preprekama u svom pravu na podno\u0161enje prigovora ili tra\u017eenje povrata novca.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-399\" data-post-id=\"399\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Moram li koristiti vlastiti portal zrakoplovne kompanije za pritu\u017ebe i povrat novca na mre\u017ei? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ne, zakonodavstvo EU-a ne zahtijeva izri\u010dito da putnici koriste odre\u0111eni format ili metodu za podno\u0161enje zahtjeva. Ako \u017eelite podnijeti svoj zahtjev putem e-po\u0161te, mo\u017eete to u\u010diniti.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-398\" data-post-id=\"398\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Na \u0161to imam pravo od\u0161tete za odgo\u0111ene ili otkazane letove? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prema EU Uredbi (EZ) br. 261\/2004, putnici imaju pravo na naknadu za odgo\u0111ene ili otkazane letove. Iznosi naknade odre\u0111uju se na temelju udaljenosti leta i duljine ka\u0161njenja:<\/p>\n<ol>\n<li><strong>Ka\u0161njenje ili otkazivanje \u2013 Udaljenost leta manja od 1500 km:<\/strong><br \/>\n\u2022 250 \u20ac od\u0161tete ako let kasni vi\u0161e od 3 sata ili je otkazan.<\/li>\n<li><strong>Ka\u0161njenje ili otkazivanje \u2013 Udaljenost leta izme\u0111u 1500 km i 3500 km:<\/strong><br \/>\n\u2022 400 \u20ac od\u0161tete ako let kasni vi\u0161e od 3 sata ili je otkazan.<\/li>\n<li><strong>Ka\u0161njenje ili otkazivanje \u2013 Udaljenost leta ve\u0107a od 3500 km (izvan EU):<\/strong><br \/>\n\u2022 600 \u20ac od\u0161tete ako let kasni vi\u0161e od 4 sata ili je otkazan.<\/li>\n<\/ol>\n<p><strong>Iznimke:<\/strong><br \/>\n\u2022 Ako je ka\u0161njenje manje od 2, 3 ili 4 sata, ili ako zra\u010dni prijevoznik mo\u017ee dokazati da je ka\u0161njenje uzrokovano izvanrednim okolnostima, kao \u0161to su lo\u0161e vrijeme ili \u0161trajkovi, naknada se mo\u017ee smanjiti ili ne odobriti.<br \/>\n\u2022 Ako vam se ponudi alternativna ruta koja rezultira kra\u0107im ka\u0161njenjem od prvobitno planiranog, naknada mo\u017ee biti smanjena za 50%.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-397\" data-post-id=\"397\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Imam li pravo na hranu, pi\u0107e ili hotelski smje\u0161taj ako moj let kasni? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bez obzira na naknadu, imate pravo na sljede\u0107e ako:<br \/>\n\u2022 Obroci i pi\u0107a ako ka\u0161njenje prelazi 2 sata (ovisno o udaljenosti).<br \/>\n\u2022 Smje\u0161taj u hotel ako let kasni do sljede\u0107eg dana.<br \/>\n\u2022 Besplatan prijevoz do i od hotela.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-396\" data-post-id=\"396\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Koji je rok za podno\u0161enje povrata novca za odgo\u0111eni ili otkazani let? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Iako Uredba EU-a 261\/2004 ne navodi rokove, zrakoplovne kompanije mogu imati interne politike koje zahtijevaju podno\u0161enje zahtjeva unutar odre\u0111enog vremena nakon leta, obi\u010dno 6 do 12 mjeseci. To ne utje\u010de na prava putnika prema nacionalnom zakonu, ali bi moglo ote\u017eati zahtjev za naknadu ako se podnese kasno (3-6 godina).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-395\" data-post-id=\"395\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u0160to ako se moja prtljaga izgubi? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ako se va\u0161a prtljaga izgubi, kasni ili je o\u0161te\u0107ena, imate pravo na od\u0161tetu od zra\u010dnog prijevoznika.<br \/>\n\u2022 Iznos naknade ograni\u010den je na otprilike 1300 \u20ac, kako je odre\u0111eno Montrealskom konvencijom, primjenjivom u ve\u0107ini zemalja, uklju\u010duju\u0107i sve zemlje EU.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-394\" data-post-id=\"394\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u0160to ako moja prtljaga kasni? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ako va\u0161a prtljaga kasni, imate pravo na naknadu za potrebne tro\u0161kove kao \u0161to su odje\u0107a, toaletne potrep\u0161tine ili druge bitne potrep\u0161tine koje su vam potrebne tijekom razdoblja \u010dekanja. To se \u010desto naziva &quot;privremena kompenzacija&quot;.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-393\" data-post-id=\"393\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mogu li podnijeti zahtjev i kod zrakoplovne kompanije i kod svog osiguravaju\u0107eg dru\u0161tva za izgubljenu prtljagu? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da, ali to mora biti u\u010dinjeno ispravnim redoslijedom:<br \/>\n\u2022 <strong>Prvo zatra\u017eite od zrakoplovne kompanije:<\/strong> Podnesite zahtjev zra\u010dnom prijevozniku u primjenjivim rokovima (7 dana za izgubljenu prtljagu, 21 dan za prtljagu koja kasni). Ve\u0107ina polica putnog osiguranja zahtijeva da prvo poku\u0161ate dobiti od\u0161tetu od zrakoplovne tvrtke.<br \/>\n\u2022 <strong>Podnesite zahtjev svom putnom osiguranju nakon toga:<\/strong> Nakon \u0161to primite odluku od zrakoplovne kompanije, mo\u017eete je proslijediti svojoj davatelju putnog osiguranja zajedno s dokumentacijom. Osiguranje \u0107e obi\u010dno pokriti iznose koji prema\u0161uju ono \u0161to zrakoplovni prijevoznik nudi ili tro\u0161kove koje zrakoplovni prijevoznik ne pokriva.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-392\" data-post-id=\"392\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mogu li tra\u017eiti od\u0161tetu od svog osiguravaju\u0107eg dru\u0161tva za izgubljenu prtljagu? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da, putno osiguranje obi\u010dno pokriva izgubljene ili zaka\u0161njele stvari uz ono \u0161to dobijete od zrakoplovne tvrtke. Osiguranje mo\u017ee pokriti tro\u0161kove kao \u0161to su dodatni tro\u0161kovi za odje\u0107u i toaletne potrep\u0161tine dok \u010dekate svoju prtljagu. Tako\u0111er mo\u017ee pokriti predmete visoke vrijednosti koji prema\u0161uju ograni\u010denja pokrivenosti zra\u010dnog prijevoznika.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-391\" data-post-id=\"391\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Primjenjuje li se naknada za izgubljenu ili zaka\u0161njelu prtljagu u cijelom svijetu? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pravila se primjenjuju na letove unutar EU-a, kao i na letove u i iz zemlje EU-a sa zrakoplovnim prijevoznikom sa sjedi\u0161tem u EU-u.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-390\" data-post-id=\"390\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Koju vrstu podataka moram uklju\u010diti u zahtjev za povrat? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kako biste potkrijepili svoj zahtjev, morate prikupiti sljede\u0107e dokumente:<br \/>\n\u2022 Ukrcajne karte i putne isprave: Da biste dokazali da ste bili na doti\u010dnom letu.<br \/>\n\u2022 Dokumentacija o ka\u0161njenju ili otkazivanju: Na primjer, potvrda zrakoplovne kompanije o incidentu.<br \/>\n\u2022 Potvrde za tro\u0161kove: To mogu biti za dodatne tro\u0161kove za hranu, hotele ili potrep\u0161tine nastale zbog ka\u0161njenja ili gubitka.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-389\" data-post-id=\"389\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u0160to je PIR izvje\u0161\u0107e? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Izvje\u0161\u0107e o neregularnosti imovine (PIR) obi\u010dno je potrebno za tra\u017eenje naknade za kasnu, izgubljenu ili o\u0161te\u0107enu prtljagu. Slu\u017ei kao slu\u017ebena potvrda da ste problem prijavili zra\u010dnom prijevozniku i bitan je dio dokumentacije prilikom podno\u0161enja zahtjeva za naknadu \u0161tete.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-388\" data-post-id=\"388\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Za\u0161to je potreban PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Dokumentacija:<\/strong> PIR pru\u017ea dokaz da ste problem s prtljagom prijavili zra\u010dnom prijevozniku u tra\u017eenom roku.<\/li>\n<li><strong>Obrada:<\/strong> Zrakoplovna tvrtka koristi PIR za pra\u0107enje prtljage i obradu va\u0161eg zahtjeva.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-387\" data-post-id=\"387\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kako napraviti PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Idite do slu\u017ebe za prtljagu ili \u0161altera zrakoplovne tvrtke i zatra\u017eite sljede\u0107e:<\/p>\n<ul>\n<li>Ispunite PIR obrazac s pojedinostima o svojoj prtljazi (veli\u010dina, boja, marka) i podacima o putovanju (broj leta, datum, odredi\u0161te).<\/li>\n<li>Obavezno nabavite pisani primjerak PIR izvje\u0161\u0107a, uklju\u010duju\u0107i svoj referentni broj (PIR broj). Ovo je klju\u010dno za zahtjeve za odgo\u0111enu ili izgubljenu prtljagu.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-386\" data-post-id=\"386\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Koji su rokovi za prijavu i podno\u0161enje zahtjeva za prtljagu? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Za kasnu ili o\u0161te\u0107enu prtljagu:<\/strong> Morate prijaviti i izraditi PIR u roku od 7 dana od primitka va\u0161e prtljage.<\/li>\n<li><strong>Za izgubljenu prtljagu:<\/strong> Prtljaga se smatra izgubljenom nakon 21 dana, nakon \u010dega mo\u017eete podnijeti zahtjev za od\u0161tetu.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-385\" data-post-id=\"385\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mogu li poslati zahtjev za povrat izravno tvrtki putem e-po\u0161te bez kori\u0161tenja njihovog portala? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da. U skladu s uobi\u010dajenom praksom i smjernicama Uprave za za\u0161titu potro\u0161a\u010da, od tvrtki u Norve\u0161koj se o\u010dekuje da prihva\u0107aju upite putem standardnih metoda poput e-po\u0161te i po\u0161te. E-mail se smatra univerzalnim komunikacijskim kanalom. Iako vas tvrtke mogu potaknuti da koristite odre\u0111eni portal za pritu\u017ebe, ne mogu ga zahtijevati ako potro\u0161a\u010d odabere kori\u0161tenje e-po\u0161te ili drugih tradicionalnih metoda komunikacije.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-384\" data-post-id=\"384\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mo\u017ee li tvrtka kojoj po\u0161aljem zahtjev za povrat putem e-po\u0161te odbiti obraditi moj zahtjev? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ne. Tvrtka koja nudi proizvode ili usluge ne mo\u017ee odbiti potro\u0161a\u010dev zahtjev za povrat novca podnesen tradicionalnim metodama poput e-po\u0161te ili po\u0161te.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-383\" data-post-id=\"383\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Je li to u skladu sa zakonima ili propisima? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da. U EU i Norve\u0161koj zakoni o za\u0161titi potro\u0161a\u010da osiguravaju potro\u0161a\u010dima mogu\u0107nost podno\u0161enja pritu\u017ebi i zahtjeva za povrat novca.<\/p>\n<p><strong>Zakon o marketingu \u00a7 22<\/strong><br \/>\nTvrtka ne mo\u017ee nametati nerazumne zahtjeve koji ograni\u010davaju potro\u0161a\u010devu mogu\u0107nost podno\u0161enja pritu\u017ebi ili zahtjeva za povrat novca. E-po\u0161ta je prepoznata kao pristupa\u010dan i prihvatljiv komunikacijski kanal za takve tvrdnje.<\/p>\n<p><strong>Zakon o pravu na odustanak<\/strong><br \/>\nPotro\u0161a\u010di mogu iskoristiti svoje pravo na odustanak putem &quot;nedvosmislene izjave&quot;, kao \u0161to je e-po\u0161ta. Tvrtke moraju prihvatiti e-po\u0161tu kao dio svojih komunikacijskih kanala za zahtjeve za povrat koji se odnose na prava na povla\u010denje.<\/p>\n<p><strong>Zakon o kupnji potro\u0161a\u010da<\/strong><br \/>\nPotro\u0161a\u010di imaju pravo \u017ealiti se na proizvod ili uslugu putem pisanih kanala kao \u0161to je e-po\u0161ta. Zakon ne propisuje kori\u0161tenje nekog odre\u0111enog kanala, a e-po\u0161ta je priznata kao va\u017ee\u0107a metoda.<\/p>\n<p><strong>Smjernice tijela za za\u0161titu potro\u0161a\u010da<\/strong><br \/>\nZa jednostavnost kori\u0161tenja, tvrtke bi trebale ponuditi vi\u0161e komunikacijskih kanala, uklju\u010duju\u0107i e-po\u0161tu. Zahtjev potro\u0161a\u010dima da koriste ekskluzivne portale mo\u017ee prekr\u0161iti smjernice za potro\u0161a\u010dku pristupa\u010dnost i jednostavnost.<\/p>\n<p><strong>Direktiva o nepo\u0161tenoj trgova\u010dkoj praksi (2005\/29\/EZ)<\/strong><br \/>\nOva direktiva zabranjuje nepo\u0161tene prakse koje ograni\u010davaju ili kompliciraju prava potro\u0161a\u010da. Potro\u0161a\u010dima bi trebalo dopustiti odabir alternativnih metoda, poput e-po\u0161te, ako su prakti\u010dnije.<\/p>\n<p><strong>Direktiva o pravima potro\u0161a\u010da (2011\/83\/EU)<\/strong><br \/>\nOva direktiva osigurava potro\u0161a\u010dima pravo kontaktiranja pru\u017eatelja usluga (uklju\u010duju\u0107i zrakoplovne prijevoznike) putem jednostavnih i pristupa\u010dnih kanala, kao \u0161to je e-po\u0161ta, te nala\u017ee tvrtkama da omogu\u0107e jednostavan pristup informacijama o pritu\u017ebama i povratima novca.<\/p>\n<p><strong>Op\u0107a za\u0161tita potro\u0161a\u010da i prava putnika u EU prema Uredbi (EZ) br. 261\/2004<\/strong><br \/>\nIako Uredba 261\/2004 pokriva prava putnika u slu\u010daju ka\u0161njenja, otkazivanja i prebukiranosti, ona ne specificira zahtjeve za kori\u0161tenje odre\u0111enog kanala za tra\u017eenje naknade. To potro\u0161a\u010dima daje fleksibilnost podno\u0161enja zahtjeva putem drugih metoda, poput e-po\u0161te.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-382\" data-post-id=\"382\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kada mogu o\u010dekivati rje\u0161enje svoje \u017ealbe? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To se razlikuje od tvrtke do tvrtke, ali ve\u0107ini je cilj dati po\u010detni odgovor u roku od 30 dana.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-381\" data-post-id=\"381\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ne mogu rezervirati mjesto putem aplikacije, iako sam ga platio svojom mjese\u010dnom kartom? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Imate pravo na povrat novca od 100%. Upotrijebite aplikaciju Payback da biste ga preuzeli.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-380\" data-post-id=\"380\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mogu li poslati zahtjev za povrat izravno tvrtki putem e-po\u0161te bez kori\u0161tenja njihovog portala? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da, u skladu s uobi\u010dajenom praksom i propisima od tvrtki se o\u010dekuje da prihva\u0107aju upite putem standardnih metoda kao \u0161to su e-po\u0161ta i po\u0161ta. To je zato \u0161to se e-po\u0161ta smatra univerzalnim komunikacijskim kanalom.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-379\" data-post-id=\"379\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mo\u017ee li tvrtka kojoj po\u0161aljem zahtjev za povrat putem e-po\u0161te odbiti obraditi moj zahtjev? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Iako vas tvrtke mogu potaknuti da koristite odre\u0111eni portal za pritu\u017ebe, ne mogu ga zahtijevati ako potro\u0161a\u010d radije koristi e-po\u0161tu ili druge standardne metode komunikacije. Tvrtka koja nudi proizvode ili usluge ne mo\u017ee potro\u0161a\u010du uskratiti mogu\u0107nost da ih kontaktira radi povrata putem tradicionalnijih metoda kao \u0161to su e-po\u0161ta ili po\u0161ta.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-378\" data-post-id=\"378\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Je li to u skladu sa zakonima ili propisima? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da, u EU-u zakoni o za\u0161titi potro\u0161a\u010da daju okvir za podno\u0161enje pritu\u017ebi i zahtjeva za povrat novca. <em>Direktiva o nepo\u0161tenoj trgova\u010dkoj praksi) \u2013 2005\/29\/EF, (Direktiva o pravima potro\u0161a\u010da) \u2013 2011\/83\/EU, <\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-377\" data-post-id=\"377\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kada mogu o\u010dekivati rje\u0161enje za svoj zahtjev? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To \u0107e se razlikovati od tvrtke do tvrtke, ali ve\u0107ina radi prema na\u010delu da biste trebali dobiti po\u010detni odgovor u roku od 30 dana<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-376\" data-post-id=\"376\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Moram li koristiti vlastiti portal zrakoplovne kompanije za online zahtjeve i povrat novca? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ne, propisi EU-a ne zahtijevaju izri\u010dito da putnici koriste odre\u0111eni format ili metodu za podno\u0161enje zahtjeva. Ako \u017eelite podnijeti zahtjev putem e-po\u0161te, mo\u017eete to u\u010diniti<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-375\" data-post-id=\"375\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Na \u0161to imam pravo od\u0161tete za odgo\u0111ene ili otkazane letove? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prema EU Uredbi (EZ) br. 261\/2004, putnici imaju pravo na naknadu za odgo\u0111ene ili otkazane letove. Iznosi naknade odre\u0111uju se na temelju udaljenosti leta i duljine ka\u0161njenja:<\/p>\n<ol>\n<li><strong>Ka\u0161njenje ili otkazivanje \u2013 Udaljenost leta manja od 1500 km:<\/strong><br \/>\n\u2022 250 \u20ac od\u0161tete ako let kasni vi\u0161e od 3 sata ili je otkazan.<\/li>\n<li><strong>Ka\u0161njenje ili otkazivanje \u2013 Udaljenost leta izme\u0111u 1500 km i 3500 km:<\/strong><br \/>\n\u2022 400 \u20ac od\u0161tete ako let kasni vi\u0161e od 3 sata ili je otkazan.<\/li>\n<li><strong>Ka\u0161njenje ili otkazivanje \u2013 Udaljenost leta ve\u0107a od 3500 km (izvan EU):<\/strong><br \/>\n\u2022 600 \u20ac od\u0161tete ako let kasni vi\u0161e od 4 sata ili je otkazan.<\/li>\n<\/ol>\n<p><strong>Iznimke:<\/strong><br \/>\n\u2022 Ako je ka\u0161njenje manje od 2, 3 ili 4 sata, ili ako zra\u010dni prijevoznik mo\u017ee dokazati da je ka\u0161njenje uzrokovano izvanrednim okolnostima, kao \u0161to su lo\u0161e vrijeme ili \u0161trajkovi, naknada se mo\u017ee smanjiti ili ne odobriti.<br \/>\n\u2022 Ako vam se ponudi alternativna ruta koja rezultira kra\u0107im ka\u0161njenjem od prvobitno planiranog, naknada mo\u017ee biti smanjena za 50%.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-373\" data-post-id=\"373\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u0160to ako moja prtljaga kasni? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ako va\u0161a prtljaga kasni, imate pravo na naknadu za potrebne tro\u0161kove kao \u0161to su odje\u0107a, toaletne potrep\u0161tine ili druge bitne potrep\u0161tine koje su vam potrebne tijekom razdoblja \u010dekanja. To se \u010desto naziva &quot;privremena kompenzacija&quot;.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-372\" data-post-id=\"372\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Harmonika. Otvorite veze tipkama Enter ili Space, zatvorite tipkama Escape i kre\u0107ite se tipkama sa strelicama\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Primjenjuje li se naknada za izgubljenu ili zaka\u0161njelu prtljagu u cijelom svijetu? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pravila se primjenjuju na letove unutar EU-a, kao i na letove u i iz zemlje EU-a sa zrakoplovnim prijevoznikom sa sjedi\u0161tem u EU-u.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d72e6e e-flex e-con-boxed e-con e-parent\" data-id=\"7d72e6e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb04b2 elementor-widget elementor-widget-template\" data-id=\"3fb04b2\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"213\" class=\"elementor elementor-213\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12be6048 e-con-full e-flex e-con e-child\" data-id=\"12be6048\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-50ba6801 e-con-full e-flex e-con e-child\" data-id=\"50ba6801\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24832c41 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"24832c41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prijavite se i zatra\u017eite povrat novca!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204b8440 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"204b8440\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ispunite obrazac za prijavu i ostvarite povrat novca<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a217d11 e-con-full e-flex e-con e-child\" data-id=\"5a217d11\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6984500 elementor-widget elementor-widget-image\" data-id=\"6984500\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/no\/app\/payback-refunds-claims\/id6739422585\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"153\" height=\"56\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/Frame-6.svg\" class=\"attachment-full size-full wp-image-62\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2b6f2 elementor-widget elementor-widget-image\" data-id=\"bd2b6f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.tilemork.payback\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"163\" height=\"56\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/Frame-5.svg\" class=\"attachment-full size-full wp-image-61\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1adc7807 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"1adc7807\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"619\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/image-96.png\" class=\"attachment-full size-full wp-image-1031\" alt=\"\" srcset=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/image-96.png 597w, 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