{"id":281,"date":"2024-11-21T06:04:37","date_gmt":"2024-11-21T06:04:37","guid":{"rendered":"https:\/\/usepayback.com\/?page_id=281"},"modified":"2025-01-13T04:43:19","modified_gmt":"2025-01-13T04:43:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/usepayback.com\/pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"281\" class=\"elementor elementor-281\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf1751 e-flex e-con-boxed e-con e-parent\" data-id=\"2cf1751\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bc3cbc e-con-full e-flex e-con e-child\" data-id=\"2bc3cbc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a6ab9b4 e-con-full e-flex e-con e-child\" data-id=\"a6ab9b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16af193 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"16af193\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Perguntas mais frequentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f78ca elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e0f78ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No nosso <strong>P\u00e1gina de FAQ<\/strong>, encontrar\u00e1 respostas \u00e0s perguntas mais comuns sobre os nossos servi\u00e7os e produtos<\/p><p>Simples e r\u00e1pido, como n\u00f3s gostamos!<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0df54 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"1a0df54\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"690\" height=\"655\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions.png\" class=\"attachment-full size-full wp-image-1008\" alt=\"\" srcset=\"https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions.png 690w, https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions-300x285.png 300w, https:\/\/usepayback.com\/wp-content\/uploads\/2025\/01\/mockup-Frequently-asked-questions-13x12.png 13w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf480b4 e-flex e-con-boxed e-con e-parent\" data-id=\"bf480b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fdf66 elementor-widget elementor-widget-jet-smart-filters-radio\" data-id=\"e5fdf66\" data-element_type=\"widget\" data-widget_type=\"jet-smart-filters-radio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-smart-filters-radio jet-filter\" data-indexer-rule=\"show\" data-show-counter=\"\" data-change-counter=\"always\"><div class=\"jet-radio-list\" data-query-type=\"tax_query\" data-query-var=\"faq-categories\" data-smart-filter=\"radio\" data-filter-id=\"312\" data-apply-type=\"ajax\" data-content-provider=\"jet-engine\" data-additional-providers=\"\" data-query-id=\"default\" data-active-label=\"\" data-layout-options=\"{&quot;show_label&quot;:&quot;&quot;,&quot;display_options&quot;:{&quot;show_items_label&quot;:false,&quot;show_decorator&quot;:false,&quot;filter_image_size&quot;:&quot;full&quot;,&quot;show_counter&quot;:false}}\" data-query-var-suffix=\"\" data-apply-on=\"value\" data-can-deselect=\"1\"><form class=\"jet-radio-list-wrapper\" action=\"\"><fieldset><legend style=\"display:none;\">Filtro FAQ<\/legend><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"all\"\n\t\t\tdata-label=\"All\"\n\t\t\t\t\t\taria-label=\"Todos\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Todos<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"11\"\n\t\t\tdata-label=\"Public Transportation\"\n\t\t\t\t\t\taria-label=\"Transportes p\u00fablicos\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Transportes p\u00fablicos<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"12\"\n\t\t\tdata-label=\"Flights &amp; Luggage\"\n\t\t\t\t\t\taria-label=\"Voos e bagagem\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Voos e bagagem<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><div class=\"jet-radio-list__row jet-filter-row\">\n\t\t<label class=\"jet-radio-list__item\" >\n\t\t<input\n\t\t\ttype=\"radio\"\n\t\t\tclass=\"jet-radio-list__input\"\n\t\t\tname=\"faq-categories\"\n\t\t\tvalue=\"10\"\n\t\t\tdata-label=\"General\"\n\t\t\t\t\t\taria-label=\"Geral\"\n\t\t\t\t\t>\n\t\t<div class=\"jet-radio-list__button\">\n\t\t\t\t\t\t<span class=\"jet-radio-list__label\">Geral<\/span>\n\t\t\t\t\t<\/div>\n\t<\/label>\n<\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6ea30e elementor-widget elementor-widget-jet-listing-grid\" data-id=\"c6ea30e\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;1&quot;}\" data-widget_type=\"jet-listing-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing-grid jet-listing\"><div class=\"jet-listing-grid__items grid-col-desk-1 grid-col-tablet-1 grid-col-mobile-1 jet-listing-grid--320\" data-queried-id=\"281|WP_Post\" data-nav=\"{&quot;enabled&quot;:false,&quot;type&quot;:null,&quot;more_el&quot;:null,&quot;query&quot;:[],&quot;widget_settings&quot;:{&quot;lisitng_id&quot;:320,&quot;posts_num&quot;:99,&quot;columns&quot;:1,&quot;columns_tablet&quot;:1,&quot;columns_mobile&quot;:1,&quot;is_archive_template&quot;:&quot;&quot;,&quot;post_status&quot;:[&quot;publish&quot;],&quot;use_random_posts_num&quot;:&quot;&quot;,&quot;max_posts_num&quot;:9,&quot;not_found_message&quot;:&quot;No data was found&quot;,&quot;is_masonry&quot;:false,&quot;equal_columns_height&quot;:&quot;&quot;,&quot;use_load_more&quot;:&quot;&quot;,&quot;load_more_id&quot;:&quot;&quot;,&quot;load_more_type&quot;:&quot;click&quot;,&quot;load_more_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;use_custom_post_types&quot;:&quot;&quot;,&quot;custom_post_types&quot;:[],&quot;hide_widget_if&quot;:&quot;&quot;,&quot;carousel_enabled&quot;:&quot;&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;arrows&quot;:&quot;true&quot;,&quot;arrow_icon&quot;:&quot;fa fa-angle-left&quot;,&quot;dots&quot;:&quot;&quot;,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause_on_hover&quot;:&quot;true&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;true&quot;,&quot;center_mode&quot;:&quot;&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500,&quot;inject_alternative_items&quot;:&quot;yes&quot;,&quot;injection_items&quot;:[{&quot;_id&quot;:&quot;641dd98&quot;,&quot;item&quot;:&quot;329&quot;,&quot;item_num&quot;:0,&quot;start_from_first&quot;:&quot;yes&quot;,&quot;inject_once&quot;:&quot;yes&quot;}],&quot;scroll_slider_enabled&quot;:&quot;&quot;,&quot;scroll_slider_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;custom_query&quot;:false,&quot;custom_query_id&quot;:&quot;&quot;,&quot;_element_id&quot;:&quot;&quot;,&quot;collapse_first_last_gap&quot;:false,&quot;list_items_wrapper_tag&quot;:&quot;div&quot;,&quot;list_item_tag&quot;:&quot;div&quot;,&quot;empty_items_wrapper_tag&quot;:&quot;div&quot;}}\" data-page=\"1\" data-pages=\"1\" data-listing-source=\"posts\" data-listing-id=\"320\" data-query-id=\"\"><div class=\"jet-listing-grid__item jet-listing-dynamic-post-400 jet-listing-grid--329\" data-post-id=\"400\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"329\" class=\"elementor elementor-329\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e087542 e-flex e-con-boxed e-con e-parent\" data-id=\"e087542\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9738a2b elementor-widget elementor-widget-n-accordion\" data-id=\"9738a2b\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1580\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso enviar o meu pedido de reembolso por correio eletr\u00f3nico? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1580\" class=\"elementor-element elementor-element-1a8dfda e-con-full e-flex e-con e-child\" data-id=\"1a8dfda\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06decb1 elementor-widget elementor-widget-text-editor\" data-id=\"06decb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sim, as companhias a\u00e9reas podem incentivar os consumidores a utilizar formul\u00e1rios ou portais em linha, mas, ao abrigo dos direitos gerais dos consumidores, tamb\u00e9m s\u00e3o obrigadas a oferecer m\u00e9todos de contacto alternativos e acess\u00edveis, como o correio eletr\u00f3nico ou o correio postal. Isto garante que os consumidores n\u00e3o enfrentam obst\u00e1culos desnecess\u00e1rios ao seu direito de apresentar uma reclama\u00e7\u00e3o ou pedir um reembolso.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-399\" data-post-id=\"399\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Tenho de utilizar o portal da pr\u00f3pria companhia a\u00e9rea para efetuar reclama\u00e7\u00f5es e reembolsos em linha? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e3o, a legisla\u00e7\u00e3o da UE n\u00e3o exige especificamente que os passageiros utilizem um determinado formato ou m\u00e9todo para apresentar uma reclama\u00e7\u00e3o. Se preferir apresentar a sua reclama\u00e7\u00e3o por correio eletr\u00f3nico, pode faz\u00ea-lo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-398\" data-post-id=\"398\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A que tenho direito em termos de indemniza\u00e7\u00e3o por voos atrasados ou cancelados? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos termos do Regulamento (CE) n.\u00ba 261\/2004 da UE, os passageiros t\u00eam direito a uma indemniza\u00e7\u00e3o por voos atrasados ou cancelados. Os montantes das indemniza\u00e7\u00f5es s\u00e3o determinados com base na dist\u00e2ncia do voo e na dura\u00e7\u00e3o do atraso:<\/p>\n<ol>\n<li><strong>Atraso ou cancelamento - Dist\u00e2ncia de voo inferior a 1.500 km:<\/strong><br \/>\n- 250 euros de indemniza\u00e7\u00e3o se o voo sofrer um atraso superior a 3 horas ou for cancelado.<\/li>\n<li><strong>Atraso ou cancelamento - Dist\u00e2ncia de voo entre 1.500 km e 3.500 km:<\/strong><br \/>\n- 400 euros de indemniza\u00e7\u00e3o se o voo sofrer um atraso superior a 3 horas ou for cancelado.<\/li>\n<li><strong>Atraso ou cancelamento - Dist\u00e2ncia de voo superior a 3.500 km (fora da UE):<\/strong><br \/>\n- 600 euros de indemniza\u00e7\u00e3o se o voo sofrer um atraso superior a 4 horas ou for cancelado.<\/li>\n<\/ol>\n<p><strong>Excep\u00e7\u00f5es:<\/strong><br \/>\n- Se o atraso for inferior a 2, 3 ou 4 horas, ou se a companhia a\u00e9rea puder provar que o atraso foi causado por circunst\u00e2ncias extraordin\u00e1rias, como mau tempo ou greves, a indemniza\u00e7\u00e3o pode ser reduzida ou n\u00e3o ser concedida.<br \/>\n- Se lhe for proposto um itiner\u00e1rio alternativo que resulte num atraso inferior ao inicialmente previsto, a indemniza\u00e7\u00e3o pode ser reduzida em 50%.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-397\" data-post-id=\"397\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Tenho direito a comida, bebida ou alojamento em hotel se o meu voo estiver atrasado? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Independentemente da indemniza\u00e7\u00e3o, tem direito ao seguinte se:<br \/>\n- Refei\u00e7\u00f5es e bebidas se o atraso for superior a 2 horas (consoante a dist\u00e2ncia).<br \/>\n- Alojamento em hotel se o voo for adiado para o dia seguinte.<br \/>\n- Transporte gratuito de e para o hotel.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-396\" data-post-id=\"396\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qual \u00e9 o prazo para apresentar um reembolso por um voo atrasado ou cancelado? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embora o Regulamento (CE) n.\u00ba 261\/2004 n\u00e3o especifique prazos, as companhias a\u00e9reas podem ter pol\u00edticas internas que exijam que os pedidos de indemniza\u00e7\u00e3o sejam apresentados dentro de um determinado prazo ap\u00f3s o voo, normalmente 6 a 12 meses. Isto n\u00e3o afecta os direitos dos passageiros ao abrigo da legisla\u00e7\u00e3o nacional, mas pode dificultar o pedido de indemniza\u00e7\u00e3o se for apresentado tardiamente (3-6 anos).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-395\" data-post-id=\"395\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> E se a minha bagagem se perder? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se a sua bagagem se perder, sofrer atrasos ou danos, tem direito a uma indemniza\u00e7\u00e3o por parte da companhia a\u00e9rea.<br \/>\n- O montante da indemniza\u00e7\u00e3o \u00e9 limitado a cerca de 1 300 euros, tal como estabelecido pela Conven\u00e7\u00e3o de Montreal, aplic\u00e1vel na maioria dos pa\u00edses, incluindo todos os pa\u00edses da UE.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-394\" data-post-id=\"394\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> E se a minha bagagem se atrasar? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se a sua bagagem se atrasar, tem direito a uma indemniza\u00e7\u00e3o pelas despesas necess\u00e1rias, tais como vestu\u00e1rio, artigos de higiene ou outros bens essenciais de que necessite durante o per\u00edodo de espera. Isto \u00e9 muitas vezes referido como \"indemniza\u00e7\u00e3o provis\u00f3ria\".<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-393\" data-post-id=\"393\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso apresentar uma reclama\u00e7\u00e3o \u00e0 companhia a\u00e9rea e \u00e0 minha companhia de seguros por perda de bagagem? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sim, mas deve ser feito na ordem correta:<br \/>\n- <strong>Reclamar primeiro \u00e0 companhia a\u00e9rea:<\/strong> Apresente uma reclama\u00e7\u00e3o \u00e0 companhia a\u00e9rea dentro dos prazos aplic\u00e1veis (7 dias para bagagem perdida, 21 dias para bagagem atrasada). A maioria das ap\u00f3lices de seguro de viagem exige que tente primeiro obter uma indemniza\u00e7\u00e3o da companhia a\u00e9rea.<br \/>\n- <strong>Depois disso, apresente uma reclama\u00e7\u00e3o ao seu seguro de viagem:<\/strong> Depois de receber uma decis\u00e3o da companhia a\u00e9rea, pode envi\u00e1-la ao seu fornecedor de seguros de viagem juntamente com a documenta\u00e7\u00e3o. Normalmente, o seguro cobre os montantes que excedem o que a companhia a\u00e9rea oferece ou os custos n\u00e3o cobertos pela companhia a\u00e9rea.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-392\" data-post-id=\"392\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso pedir uma indemniza\u00e7\u00e3o \u00e0 minha companhia de seguros por perda de bagagem? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sim, o seguro de viagem cobre normalmente os objectos perdidos ou atrasados, para al\u00e9m do que recebe da companhia a\u00e9rea. O seguro pode cobrir despesas como custos adicionais de vestu\u00e1rio e artigos de higiene pessoal enquanto espera pela sua bagagem. Tamb\u00e9m pode cobrir objectos de elevado valor que excedam os limites de cobertura da companhia a\u00e9rea.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-391\" data-post-id=\"391\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A indemniza\u00e7\u00e3o por bagagem perdida ou atrasada aplica-se em todo o mundo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As regras aplicam-se aos voos dentro da UE, bem como aos voos de e para um pa\u00eds da UE com uma companhia a\u00e9rea estabelecida na UE.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-390\" data-post-id=\"390\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Que tipo de informa\u00e7\u00f5es devo incluir no meu pedido de reembolso? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para fundamentar o seu pedido, \u00e9 necess\u00e1rio reunir os seguintes documentos:<br \/>\n- Cart\u00f5es de embarque e documentos de viagem: Para provar que se encontrava no voo em quest\u00e3o.<br \/>\n- Documenta\u00e7\u00e3o sobre o atraso ou o cancelamento: Por exemplo, uma confirma\u00e7\u00e3o da companhia a\u00e9rea sobre o incidente.<br \/>\n- Recibos de despesas: Estes recibos podem ser relativos a custos adicionais de alimenta\u00e7\u00e3o, hot\u00e9is ou necessidades incorridos devido ao atraso ou perda.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-389\" data-post-id=\"389\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> O que \u00e9 um relat\u00f3rio PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um Relat\u00f3rio de Irregularidade de Propriedade (PIR) \u00e9 normalmente necess\u00e1rio para pedir uma indemniza\u00e7\u00e3o por bagagem atrasada, perdida ou danificada. Serve como confirma\u00e7\u00e3o oficial de que comunicou o problema \u00e0 companhia a\u00e9rea e \u00e9 uma parte essencial da documenta\u00e7\u00e3o ao apresentar um pedido de indemniza\u00e7\u00e3o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-388\" data-post-id=\"388\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Por que raz\u00e3o \u00e9 necess\u00e1rio um PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Documenta\u00e7\u00e3o:<\/strong> Um PIR fornece prova de que comunicou o problema da bagagem \u00e0 companhia a\u00e9rea dentro do prazo exigido.<\/li>\n<li><strong>Processamento:<\/strong> A companhia a\u00e9rea utiliza o PIR para localizar a bagagem e processar a sua reclama\u00e7\u00e3o.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-387\" data-post-id=\"387\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Como criar um PIR? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dirija-se ao servi\u00e7o de bagagens ou ao balc\u00e3o da companhia a\u00e9rea e pe\u00e7a o seguinte:<\/p>\n<ul>\n<li>Preencha o formul\u00e1rio PIR com informa\u00e7\u00f5es sobre a sua bagagem (tamanho, cor, marca) e sobre a sua viagem (n\u00famero do voo, data, destino).<\/li>\n<li>Certifique-se de que obt\u00e9m uma c\u00f3pia escrita do relat\u00f3rio PIR, incluindo o seu n\u00famero de refer\u00eancia (n\u00famero PIR). Isto \u00e9 crucial para os pedidos de indemniza\u00e7\u00e3o por atraso ou perda de bagagem.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-386\" data-post-id=\"386\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quais s\u00e3o os prazos para comunicar e apresentar reclama\u00e7\u00f5es de bagagem? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Para bagagem atrasada ou danificada:<\/strong> Deve comunicar e criar um PIR no prazo de 7 dias ap\u00f3s a rece\u00e7\u00e3o da sua bagagem.<\/li>\n<li><strong>Para bagagem perdida:<\/strong> A bagagem \u00e9 considerada perdida ap\u00f3s 21 dias, altura em que pode apresentar um pedido de indemniza\u00e7\u00e3o.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-385\" data-post-id=\"385\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso enviar um pedido de reembolso diretamente a uma empresa por correio eletr\u00f3nico sem utilizar o seu portal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sim. De acordo com a pr\u00e1tica comum e as diretrizes da Autoridade do Consumidor, espera-se que as empresas na Noruega aceitem pedidos de informa\u00e7\u00e3o atrav\u00e9s de m\u00e9todos padr\u00e3o como o correio eletr\u00f3nico e o correio postal. O correio eletr\u00f3nico \u00e9 considerado um canal de comunica\u00e7\u00e3o universal. Embora as empresas possam incentiv\u00e1-lo a utilizar um portal de reclama\u00e7\u00f5es espec\u00edfico, n\u00e3o o podem exigir se o consumidor optar por utilizar o correio eletr\u00f3nico ou outros m\u00e9todos de comunica\u00e7\u00e3o tradicionais.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-384\" data-post-id=\"384\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A empresa a quem envio um pedido de reembolso por correio eletr\u00f3nico pode recusar-se a processar o meu pedido? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e3o. Uma empresa que ofere\u00e7a produtos ou servi\u00e7os n\u00e3o pode recusar o pedido de reembolso de um consumidor apresentado atrav\u00e9s de m\u00e9todos tradicionais como o correio eletr\u00f3nico ou o correio postal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-383\" data-post-id=\"383\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Est\u00e1 em conformidade com as leis ou regulamentos? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sim. Na UE e na Noruega, a legisla\u00e7\u00e3o de prote\u00e7\u00e3o do consumidor garante que os consumidores podem apresentar queixas e pedidos de reembolso.<\/p>\n<p><strong>Lei da comercializa\u00e7\u00e3o \u00a7 22<\/strong><br \/>\nUma empresa n\u00e3o pode impor requisitos n\u00e3o razo\u00e1veis que limitem a capacidade do consumidor de apresentar queixas ou pedidos de reembolso. O correio eletr\u00f3nico \u00e9 reconhecido como um canal de comunica\u00e7\u00e3o acess\u00edvel e aceit\u00e1vel para tais reclama\u00e7\u00f5es.<\/p>\n<p><strong>Lei do direito de retrata\u00e7\u00e3o<\/strong><br \/>\nOs consumidores podem exercer o seu direito de retrata\u00e7\u00e3o atrav\u00e9s de uma \"declara\u00e7\u00e3o inequ\u00edvoca\", como uma mensagem de correio eletr\u00f3nico. As empresas devem aceitar o correio eletr\u00f3nico como parte dos seus canais de comunica\u00e7\u00e3o para pedidos de reembolso relacionados com o direito de retrata\u00e7\u00e3o.<\/p>\n<p><strong>Lei sobre as compras dos consumidores<\/strong><br \/>\nOs consumidores t\u00eam o direito de apresentar queixas sobre um produto ou servi\u00e7o atrav\u00e9s de canais escritos, como o correio eletr\u00f3nico. A lei n\u00e3o especifica a utiliza\u00e7\u00e3o de nenhum canal em particular, sendo o correio eletr\u00f3nico reconhecido como um m\u00e9todo v\u00e1lido.<\/p>\n<p><strong>Orienta\u00e7\u00f5es da Autoridade dos Consumidores<\/strong><br \/>\nPara facilitar a utiliza\u00e7\u00e3o, as empresas devem oferecer v\u00e1rios canais de comunica\u00e7\u00e3o, incluindo o correio eletr\u00f3nico. Exigir que os consumidores utilizem portais exclusivos pode violar as diretrizes relativas \u00e0 acessibilidade e simplicidade para os consumidores.<\/p>\n<p><strong>Diretiva relativa \u00e0s pr\u00e1ticas comerciais desleais (2005\/29\/CE)<\/strong><br \/>\nEsta diretiva pro\u00edbe as pr\u00e1ticas desleais que limitam ou complicam os direitos dos consumidores. Os consumidores devem ser autorizados a escolher m\u00e9todos alternativos, como o correio eletr\u00f3nico, se for mais pr\u00e1tico.<\/p>\n<p><strong>Diretiva relativa aos direitos dos consumidores (2011\/83\/UE)<\/strong><br \/>\nEsta diretiva garante que os consumidores t\u00eam o direito de contactar os prestadores de servi\u00e7os (incluindo as companhias a\u00e9reas) atrav\u00e9s de canais simples e acess\u00edveis, como o correio eletr\u00f3nico, e exige que as empresas facultem um acesso f\u00e1cil a informa\u00e7\u00f5es sobre queixas e reembolsos.<\/p>\n<p><strong>Prote\u00e7\u00e3o geral dos consumidores da UE e direitos dos passageiros ao abrigo do Regulamento (CE) n.\u00ba 261\/2004<\/strong><br \/>\nEmbora o Regulamento (CE) n.\u00ba 261\/2004 abranja os direitos dos passageiros em caso de atrasos, cancelamentos e sobrerreservas, n\u00e3o especifica os requisitos para a utiliza\u00e7\u00e3o de um canal espec\u00edfico para pedir uma indemniza\u00e7\u00e3o. Isto d\u00e1 aos consumidores a flexibilidade de apresentar pedidos de indemniza\u00e7\u00e3o atrav\u00e9s de outros m\u00e9todos, como o correio eletr\u00f3nico.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-382\" data-post-id=\"382\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quando \u00e9 que posso esperar uma resolu\u00e7\u00e3o para a minha queixa? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Este prazo varia consoante a empresa, mas a maioria tem como objetivo dar uma resposta inicial no prazo de 30 dias.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-381\" data-post-id=\"381\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> N\u00e3o consigo reservar um lugar atrav\u00e9s da aplica\u00e7\u00e3o, apesar de o ter pago com o meu passe mensal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tem direito a um reembolso 100%. Utilize a aplica\u00e7\u00e3o Payback para o pedir.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-380\" data-post-id=\"380\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso enviar um pedido de reembolso diretamente a uma empresa por correio eletr\u00f3nico sem utilizar o seu portal? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sim, de acordo com a pr\u00e1tica comum e a regulamenta\u00e7\u00e3o, as empresas devem aceitar pedidos de informa\u00e7\u00e3o atrav\u00e9s de m\u00e9todos normais, como o correio eletr\u00f3nico e o correio postal. Isto deve-se ao facto de o correio eletr\u00f3nico ser considerado um canal de comunica\u00e7\u00e3o universal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-379\" data-post-id=\"379\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A empresa a quem envio um pedido de reembolso por correio eletr\u00f3nico pode recusar-se a processar o meu pedido? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embora as empresas possam encoraj\u00e1-lo a utilizar um portal de reclama\u00e7\u00f5es espec\u00edfico, n\u00e3o o podem exigir se o consumidor preferir utilizar o correio eletr\u00f3nico ou outros m\u00e9todos de comunica\u00e7\u00e3o normais. Uma empresa que ofere\u00e7a produtos ou servi\u00e7os n\u00e3o pode negar a um consumidor a possibilidade de o contactar para obter um reembolso atrav\u00e9s de m\u00e9todos mais tradicionais, como o correio eletr\u00f3nico ou o correio postal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-378\" data-post-id=\"378\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Est\u00e1 em conformidade com as leis ou regulamentos? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sim, na UE, a legisla\u00e7\u00e3o de prote\u00e7\u00e3o dos consumidores estabelece o enquadramento para a apresenta\u00e7\u00e3o de queixas e pedidos de reembolso. <em>Diretiva relativa \u00e0s pr\u00e1ticas comerciais desleais) - 2005\/29\/CE, (Diretiva relativa aos direitos dos consumidores) - 2011\/83\/UE, <\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-377\" data-post-id=\"377\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quando \u00e9 que posso esperar uma resolu\u00e7\u00e3o para o meu pedido? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Este prazo varia de empresa para empresa, mas a maior parte funciona segundo o princ\u00edpio de que deve receber uma resposta inicial no prazo de 30 dias<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-376\" data-post-id=\"376\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Tenho de utilizar o portal da pr\u00f3pria companhia a\u00e9rea para efetuar reclama\u00e7\u00f5es e reembolsos em linha? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e3o, os regulamentos da UE n\u00e3o exigem especificamente que os passageiros utilizem um determinado formato ou m\u00e9todo para apresentar uma reclama\u00e7\u00e3o. Se preferir apresentar a sua reclama\u00e7\u00e3o por correio eletr\u00f3nico, \u00e9 livre de o fazer<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-375\" data-post-id=\"375\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A que tenho direito em termos de indemniza\u00e7\u00e3o por voos atrasados ou cancelados? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos termos do Regulamento (CE) n.\u00ba 261\/2004 da UE, os passageiros t\u00eam direito a uma indemniza\u00e7\u00e3o por voos atrasados ou cancelados. Os montantes das indemniza\u00e7\u00f5es s\u00e3o determinados com base na dist\u00e2ncia do voo e na dura\u00e7\u00e3o do atraso:<\/p>\n<ol>\n<li><strong>Atraso ou cancelamento - Dist\u00e2ncia de voo inferior a 1.500 km:<\/strong><br \/>\n- 250 euros de indemniza\u00e7\u00e3o se o voo sofrer um atraso superior a 3 horas ou for cancelado.<\/li>\n<li><strong>Atraso ou cancelamento - Dist\u00e2ncia de voo entre 1.500 km e 3.500 km:<\/strong><br \/>\n- 400 euros de indemniza\u00e7\u00e3o se o voo sofrer um atraso superior a 3 horas ou for cancelado.<\/li>\n<li><strong>Atraso ou cancelamento - Dist\u00e2ncia de voo superior a 3.500 km (fora da UE):<\/strong><br \/>\n- 600 euros de indemniza\u00e7\u00e3o se o voo sofrer um atraso superior a 4 horas ou for cancelado.<\/li>\n<\/ol>\n<p><strong>Excep\u00e7\u00f5es:<\/strong><br \/>\n- Se o atraso for inferior a 2, 3 ou 4 horas, ou se a companhia a\u00e9rea puder provar que o atraso foi causado por circunst\u00e2ncias extraordin\u00e1rias, como mau tempo ou greves, a indemniza\u00e7\u00e3o pode ser reduzida ou n\u00e3o ser concedida.<br \/>\n- Se lhe for proposto um itiner\u00e1rio alternativo que resulte num atraso inferior ao inicialmente previsto, a indemniza\u00e7\u00e3o pode ser reduzida em 50%.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-373\" data-post-id=\"373\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> E se a minha bagagem se atrasar? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se a sua bagagem se atrasar, tem direito a uma indemniza\u00e7\u00e3o pelas despesas necess\u00e1rias, tais como vestu\u00e1rio, artigos de higiene ou outros bens essenciais de que necessite durante o per\u00edodo de espera. Isto \u00e9 muitas vezes referido como \"indemniza\u00e7\u00e3o provis\u00f3ria\".<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"jet-listing-grid__item jet-listing-dynamic-post-372\" data-post-id=\"372\" >\t\t<div data-elementor-type=\"jet-listing-items\" data-elementor-id=\"320\" class=\"elementor elementor-320\" data-elementor-post-type=\"jet-engine\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a957745 e-flex e-con-boxed e-con e-parent\" data-id=\"a957745\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ede3 elementor-widget elementor-widget-n-accordion\" data-id=\"713ede3\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1180\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1180\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A indemniza\u00e7\u00e3o por bagagem perdida ou atrasada aplica-se em todo o mundo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 14.25C15.6747 14.5425 15.2022 14.5425 14.9097 14.25L11.9997 11.34L9.08968 14.25C8.79718 14.5425 8.32468 14.5425 8.03218 14.25C7.73968 13.9575 7.73968 13.485 8.03218 13.1925L11.4747 9.74998C11.7672 9.45748 12.2397 9.45748 12.5322 9.74998L15.9747 13.1925C16.2597 13.4775 16.2597 13.9575 15.9672 14.25Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><circle cx=\"12\" cy=\"12\" r=\"12\" fill=\"#6EEDB3\"><\/circle><path d=\"M15.9672 9.75001C15.6747 9.45751 15.2022 9.45751 14.9097 9.75001L11.9997 12.66L9.08968 9.75001C8.79718 9.45751 8.32468 9.45751 8.03218 9.75001C7.73968 10.0425 7.73968 10.515 8.03218 10.8075L11.4747 14.25C11.7672 14.5425 12.2397 14.5425 12.5322 14.25L15.9747 10.8075C16.2597 10.5225 16.2597 10.0425 15.9672 9.75001Z\" fill=\"#062E26\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1180\" class=\"elementor-element elementor-element-c23f82e e-con-full e-flex e-con e-child\" data-id=\"c23f82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a704b62 elementor-widget elementor-widget-text-editor\" data-id=\"a704b62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As regras aplicam-se aos voos dentro da UE, bem como aos voos de e para um pa\u00eds da UE com uma companhia a\u00e9rea estabelecida na UE.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d72e6e e-flex e-con-boxed e-con e-parent\" data-id=\"7d72e6e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb04b2 elementor-widget elementor-widget-template\" data-id=\"3fb04b2\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"213\" class=\"elementor elementor-213\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12be6048 e-con-full e-flex e-con e-child\" data-id=\"12be6048\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-50ba6801 e-con-full e-flex e-con e-child\" data-id=\"50ba6801\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24832c41 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"24832c41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Candidate-se e pe\u00e7a o seu\nreembolsos!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204b8440 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"204b8440\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Preencher o formul\u00e1rio para solicitar o reembolso<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a217d11 e-con-full e-flex e-con e-child\" data-id=\"5a217d11\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6984500 elementor-widget elementor-widget-image\" data-id=\"6984500\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/no\/app\/payback-refunds-claims\/id6739422585\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"153\" height=\"56\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/Frame-6.svg\" class=\"attachment-full size-full wp-image-62\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2b6f2 elementor-widget elementor-widget-image\" data-id=\"bd2b6f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.tilemork.payback\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"163\" height=\"56\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/Frame-5.svg\" class=\"attachment-full size-full wp-image-61\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1adc7807 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"1adc7807\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"619\" src=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/image-96.png\" class=\"attachment-full size-full wp-image-1031\" alt=\"\" srcset=\"https:\/\/usepayback.com\/wp-content\/uploads\/2024\/11\/image-96.png 597w, 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