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With just a few clicks, the app will automatically handle your compensation claims.
Carefully developed and verified, our digital application model is set for the consumers and how the world handles claims and refunds, whether related to public transportation, flights or insurance claims. Launching on the App Store and Google Play, this tool enables users to instantly submit claims for compensation and refunds, in compliance with the responsible company’s approved guidelines.
Yes, according to common practice and regulations companies are expected to accept inquiries through standard methods such as email and mail. This is because email is considered a universal communication channel.
While companies may encourage you to use a specific complaints portal, they cannot require it if the consumer prefers to use email or other standard communication methods. A company offering products or services cannot deny a consumer the ability to contact them for a refund through more traditional methods such as email or mail.
Yes, in the EU consumer protection laws provide the framework for how consumers can submit complaints and refund requests. Unfair Commercial Practices Directive) – 2005/29/EF, (Consumer Rights Directive) – 2011/83/EU,
This will vary from company to company, but most operate under the principle that you should receive an initial response within 30 days
No, EU regulations do not specifically require passengers to use a particular format or method to submit a claim. If you prefer to submit your claim via email, you are free to do so
Under EU Regulation (EC) No 261/2004, passengers are entitled to compensation for delayed or canceled flights. Compensation amounts are determined based on the flight distance and the length of the delay:
Exceptions:
• If the delay is less than 2, 3, or 4 hours, or if the airline can prove the delay was caused by extraordinary circumstances, such as bad weather or strikes, compensation may be reduced or not granted.
• If you are offered an alternative route that results in a shorter delay than originally planned, compensation may be reduced by 50%.
If your baggage is delayed, you are entitled to compensation for necessary expenses such as clothing, toiletries, or other essentials you need during the waiting period. This is often referred to as “interim compensation.”
The rules apply to flights within the EU, as well as flights to and from an EU country with an EU-based airline.
Payback is in continuous dialogue with companies in public communication, insurance, airlines, and more. Contact us today for customer service, APIs, advertising, data analysis, or other solutions.
Email: info@usepayback.com
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