These terms and conditions apply to the use of the Payback application, provided by Tilemork AS, organization number 933 854 965, with a registered address at Tilemork AS, Pb. 24, 3119 Tønsberg, Norway.
These terms comply with the guidelines set by Apple App Store and Google Play Store and apply to users who download and use the application.
Payback assists users in assessing whether they are eligible for compensation in accordance with the following legislations:
Payback is available to users in all countries where the application is launched. Age restrictions may vary between countries:
3.1. Subscription Terms
The services are offered as a subscription with regular charges through Google Pay or Apple Pay. The subscription is automatically renewed unless the user disables this at least 24 hours before the current subscription period ends. Automatic renewal can be managed via Google Play or App Store settings.
3.2. Pricing and Taxes
Prices are displayed in the local currency based on the user’s location and include VAT where applicable. Price changes will be notified at least 30 days in advance via email and/or push notifications in the application.
3.3. Payment Information
All payments are processed by App Store or Google Play. For questions about the payment process, please contact your platform provider directly.
Purchased services are available immediately after successful payment.
In accordance with EU Directive 2011/83/EU on consumer rights, the right of withdrawal only applies before the service begins. Once the service is activated through the application, the right of withdrawal is waived.
For questions about withdrawal or refunds, please contact us at:
Email: post@tilemork.com
Users are required to use the application fairly and lawfully. Violations of the terms may result in suspension or deletion of the user account. In cases of serious violations, Tilemork AS reserves the right to take legal action.
Payback supports users’ rights to submit claims using accessible methods, as outlined by Directive 2005/29/EC on Unfair Commercial Practices and Directive 2011/83/EU on Consumer Rights. Users may prepare their claims for submission via email, traditional mail, or other convenient methods. Transport companies cannot legally require the exclusive use of proprietary portals for submitting claims.
If transport providers reject claims or impose unreasonable restrictions, users are advised of their right to escalate the matter. Payback provides guidance for escalating disputes to:
Tilemork AS is not responsible for whether users’ compensation claims are approved by transport companies or other entities. The application only assists in evaluating whether users may be eligible for compensation based on the information provided.
Tilemork AS does not store images or documents uploaded by users. These are transmitted directly to the transport companies or entities against which claims are made.
Tilemork AS reserves the right to update these terms and conditions. Users will be notified of any changes via email and/or push notifications in the application. Continued use of the application after updates constitutes acceptance of the new terms.
All personal data processing complies with GDPR. Payback does not store uploaded documents or images. For more information about how we process personal data, please refer to our privacy policy.
Any disputes arising in connection with these terms will be governed by Norwegian law, with Oslo District Court as the legal venue.
EU consumers may also use the EU Commission’s Online Dispute Resolution platform, available at
https://ec.europa.eu/consumers/odr.
These terms may vary depending on local laws in the user’s country of residence. Users are encouraged to carefully review the terms relevant to their specific country.
